Employment

Full-time, day shift position, Monday through Friday.

The primary function of the Inside Sales / Customer Service Representative is to provide outstanding service to the customers via incoming phone calls, email and faxes. A Customer Service Representative will assist customers with order entry, quotes delivery information, product knowledge, research, problem solving and follow up.

Essential Functions

• Builds rapport with customers by providing outstanding customer service
• Enter and confirm orders in a timely and accurate manner.
• Keeps current on promotional sales item, new products etc.
• Answer customer inquiries
• Follows up with customer on requested information and their order status in a timely manner.
• Identifies customers’ needs and provides customers with possible solutions.
• Assists team members with the departmental workload and contributes to a team environment.
• Collaborates with other departments in order to provide our customers with the information they require or the best possible solution

 Knowledge / Skills / Abilities

• Positive and professional customer service skills.
• Ability to meet deadlines in a timely manner.
• Ability to communicate effectively with all members of the company to ensure proper exchange of information.
• Must be able to maintain a high level of accuracy.
• Must have excellent organizational skills and problem solving skills.
• Must be able to multi-task with high efficiency.

 Qualifications / Education / Experience

• 1-2 years inside sales experience
• Excel knowledge
• Excellent interpersonal skills
• Strong organizational skills
• Background in building material products preferred
• High School Diploma

 Benefits

• Health Insurance
• Dental & Vision Insurance
• Short and Long- Term Disability
• Accident / Critical Illness Insurance
• Paid Time Off / Paid Holidays
• Tuition Reimbursement